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July Sale! Discounts on LED grow lights and more! | VIEW DEALS

Return Policy

Returns 

Your satisfaction means an awful lot to us. We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

You, the customer, are responsible for return shipping charges when returning an item(s). 

Request return shipping information before returning any merchandise. 

Contact us before returning any and all items. Items sent back without authorization may not be refundable.

To be eligible for a refund, your item must be Unused in the original packaging and in the same condition that you received it or in like new condition and free of wearAll parts (i.e. cords, controllers, hangers) must be present when returned.

All brands: Only one item may be returnable. 

Return Lengths

LED Grow Light Depot's return policy varies depending on the brand of LED grow lights. This is because the lights are sent back to the manufacturer/supplier, not to us. Therefore, LED Grow Lights Depot, and the customer are subject to their policies.

Please refer to the main brand's website for return lengths and policy. When purchasing your product(s), you agree to the return policies below and the manufacturers/suppliers return policy/terms/conditions (listed on their website). 

     

    Restocking fees

    A stocking fee of up to 35%, depending on brand and subject to the manufacturer's policy, may apply if the item is returned. Restocking fees may not include return shipping costs. 

    Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.

    Shipping fees charged to LED Grow Lights Depot may not be refundable to the customer.

    *In very extreme cases, we refuse the right to offer returns and refunds on any and all items after the product(s) has/have been shipped.

     

    Incorrect items

    If you receive an incorrect product, we will pay for the return shipping costs as well as pay for getting the product to you. LED Grow Lights Depot will not pay the return shipping charges for more than one product if the product was sent back and not incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.

     

    Lost/stolen/damaged items

    LED Grow Lights Depot is not responsible for merchandise lost/stolen during or at delivery or damaged in transit. We highly recommend that customer's purchase Route Package Protection during their order. If a package is lost, stolen, or damaged, and Route approves the claim (which in most cases they do), they will re-order the item(s) from us and the order will be reshipped to you.

    If the Route Package Protection was not purchased during your order, a claim must be filed by the customer with the shipping courier. Please provide LED Grow Lights Depot with the claim number.

     

    Warranties

    After your purchase, the product is subject to the respective company's warranty policy. These policies may be found on the original supplier's/manufacturer's website or by contacting them. The warranty time lengths are also listed on the product page on our website. LED Grow Lights Depot is not responsible for replacing or repairing your product while under warranty since this is the manufacturer's responsibility. Although, LED Grow Lights Depot will assist you in getting your product replaced or repaired by coordinating with the original supplier/manufacturer.

     

    Refunds

    Once your return is received and inspected, we will send you an email to notify you about your refund.

    If your return request is approved and your item(s) are returned successfully in line with our policy, your refund will be processed and you will be sent an email confirmation. Once we have issued a refund, this could take up to 3-7 business days to be reflected in your account.

    International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from LED Grow Lights Depot. Nor will LED Grow Lights Depot take the item back or reimburse you for the cost of the item or shipping.

    Thank you for your understanding,

    Erik H.

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