Return Policy

Returns

Your satisfaction means an awful lot to us. We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.

You, the customer, is responsible for return shipping charges when returning an item(s).

Request return shipping information before returning any merchandise.

To be eligible for a refund, your item must be Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear. All parts (i.e. cords, controllers, hangers) must be present when returned.

All brands: Only one item may be returnable.

Return Lengths

LED Grow Light Depot's return policy varies depending on the brand of LED grow lights. This is because the lights are sent back to the manufacturer/supplier, not to us. Therefore, LED Grow Lights Depot, and the customer are subject to their policies.

When purchasing your product(s), you agree to the return policies below and the manufacturers/suppliers return policy/terms/conditions (listed on their website). For brands not listed below, please contact us for return lengths and restocking fees.

Lights

Bios: No returns
Black Dog LED: 90 days
California Lightworks: 90 days
ChilLED Tech: No returns
Crecer: 30 days
Enlite: No returns
G8LED: 90 days
GE Lighting: Returns on unused lighting only
Gavita: No returns
Grow Light Science: 120 days
Grower's Choice: 30 days
Green Sunshine Company: 100% refund & free return shipping within 30 days, 120 day return policy w/ 15% restock fee
Horticultural Lighting Group: 30 days
Kind LED: 90 days for K3 and K5 series; 30 days for bar lights
Mammoth Lighting: No returns, but there may be exceptions
Mars Hydro Lights and Tents: No returns
Matristar: No returns
MKB Energy: 30 days
NextLight: 30 days
Nova Grow Tech: No returns
PhotonTek: 30 days
Rapid LED: 60 days
Scynce LED: 30 days
SpecGrade LED: No returns
Spectrum King: 30 days
ThinkGrow LED: 30 days
Thrive Agritech: No returns
Timber Grow Lights: 30 days
Toggled: No returns
TopGrow Lighting: No returns
TotalGrow: 90 days
Viparspectra: 30 days
Yearld: 30 days
All other products or brands not listed above (such as hydro equipment, trimmers, buckers, tumblers, rosin presses, nutrients, filters, fans, etc): No returns or contact us for exact return lengths and restocking fees.

Tents

Gorilla Grow Tent: 30 days
Goliath Grow Tents: Returns on unopened items only
Secret Jardin: Returns on unopened items only
OneDeal: Returns on unopened items only
Mars Hydro: No returns

Hydro

Current Culture: 30 days
SuperCloset: 30 days

Extraction / Harvest

Rosin presses: Varies; contact us for more information before your purchase
EZTrim: No returns (all sales final)

Restocking fees

A stocking fee of 5% to 35%, depending on brand and subject to the manufacturer's policy, may apply if the item is returned. Restocking fees may not include return shipping costs.

Returns outside of the return windows will not be refunded. Up to a 20% restocking fee may apply if an order is canceled before it ships. Once shipped, the items become subject to the return policy and restocking fees for that particular brand. Restocking fees and shipping fees will be charged to the customer if items were shipped, even if the customer did not claim the goods on the returned items.

Shipping fees charged to LED Grow Lights Depot may not be refundable to the customer.

*In very extreme cases, we refuse the right to offer returns and refunds on any and all items after the product(s) has/have been shipped.

Incorrect items

If you receive an incorrect product, we will pay for the return shipping costs as well as pay for getting the product to you. LED Grow Lights Depot will not pay the return shipping charges for more than one product if the product was sent back and not incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.

Lost/stolen/damaged items

LED Grow Lights Depot is not responsible for merchandise lost/stolen during or at delivery or damaged in transit. This is the responsibility of the courier. For lost/stolen/damaged items, a claim must be filed by the customer with the shipping courier. Please provide LED Grow Lights Depot with the claim number.

Warranties

After your purchase, the product is subject to the respective company's warranty policy. These policies may be found on the original supplier's/manufacturer's website or by contacting them. The warranty time lengths are also listed on the product page on our website. LED Grow Lights Depot is not responsible for replacing or repairing your product while under warranty since this is the manufacturer's responsibility. Although, LED Grow Lights Depot will assist you in getting your product replaced or repaired by coordinating with the original supplier/manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.

To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.

International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from LED Grow Lights Depot. Nor will LED Grow Lights Depot take the item back or reimburse you for the cost of the item or shipping.

Thank you for your understanding,

Erik H.