Your satisfaction means an awful lot to us. We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not 100% satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
We aim to make your returns as stress-free as possible. Many brands have a 90-day return policy. The customer is responsible for return shipping charges when returning an item(s). A stocking fee may apply if the item is returned for reasons other than a warranty issue. Returns are further subject to the return policy dates below.
Items advertised on our store and sold from external websites and affiliate partners (i.e. Amazon.com, etc) are not subject to any of our policies.
Please request a Return Authorization Number (RMA) and return shipping information before returning any merchandise. To complete your return, we require a receipt or proof of purchase. Contact LED Grow Lights Depot before returning any and all items. Items sent back without authorization may not be refundable.
LED Grow Light Depot's return policy for a full refund or replacement varies depending on the brand of LED grow lights. Instead of offering our own unique return dates, we would rather honor the return dates (inc terms and conditions) offered by the manufacturer/supplier as stated on their website. When purchasing your product(s), you agree to the return policies below and the manufacturers/suppliers return policy/terms/conditions. The individual return days for each company are as follows:
To be eligible for a full refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
All brands: Only one light may be returnable unless otherwise specified above.
For a single item (light, grow tent, etc) returned within the return window for any reason, a 10-20% restocking fee may apply (subject to manufacturer's policy). A 25% restocking fee is charged for Counter Culture Hydroponic Systems. Returns outside of the individual return windows will not be refunded. Order cancellation is offered only in the event that the light has not yet shipped, otherwise, a 15% restocking fee may apply if the order was already processed. Shipping fees charged to LED Grow Lights Depot may not be refundable to the customer.
For returned items, restocking fees and shipping fees will be charged if items were shipped out to the customer, even if the customer did not claim the goods.
No returns allowed on custom products or custom orders.
*In very extreme cases, we refuse the right to offer returns and refunds on any and all items after the product(s) has/have been shipped.
If you receive a damaged, defective, or incorrect product(s), we will pay for the return shipping costs as well as pay for getting the product(s) to you. If damaged, please ensure you reject the item(s) and/or let the courier know that the product is damaged at delivery, otherwise a full refund may not be possible. LGLD will not pay the return shipping charges for more than one product if it is not damaged/defective/incorrect. These shipping charges will be subject to the respective brand/companies prices and policy.
LED Grow Lights Depot is not responsible for merchandise lost during or at delivery or damaged in transit.
Depending on where you live, the time it takes for your product(s) to reach you, may vary. Allow up to 3 weeks in rare cases.
After your purchase, the product is subject to the respective company's warranty policy. These policies may be found on the original supplier's/manufacturer's website or by contacting them. The warranty time lengths are also listed on the product page on our website. LED Grow Lights Depot is not responsible for replacing or repairing your product while under warranty. Although, we will assist you in getting your product replaced or repaired by coordinating with the original supplier/manufacturer.
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 10 days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International Shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from LED Grow Lights Depot. Nor will LED Grow Lights Depot take the item back or reimburse you for the cost of the item or shipping.
Check your bank account then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. Gift cards are non-returnable.