We are based in Portland, Oregon with warehouses nationwide. We offer FREE shipping to the contiguous 48 states via FedEx, UPS, or USPS for orders over $100.00 USD. Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method.
After the order is processed, allow 2 to 10 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes, except when shipped via UPS.
Shipping to Alaska and Hawaii may warrant additional shipping charges. If ordering from Alaska or Hawaii, an invoice will be sent to you after your order is received to cover the additional charges. Or, if you are from one of these states, you may contact us for a shipping quote before your purchase.
Free shipping is not available on products that require a quote.
Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Please email us to receive a shipping quote for lights shipped outside of the U.S. You may also place an order on our online store and shipping charges will be calculated and an invoice emailed to you to cover these charges. Some products, such as Mars Hydro, are stocked in Canada, the EU, UK, and Australia and ship from those countries for free and duty/tax free.
Items shipped internationally from the US may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer.
We offer hassle-free return shipping in the U.S. if you are not 100% satisfied for any reason. Many brands have a 90-day return policy. See our entire Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. A 10-20% restocking fee may apply for returns within the dates of the return policy.
We strive to ensure that we offer the absolute best prices online. Rest assured that you are receiving the best online price when you shop with us.
We guarantee a low price before your purchase...
If you find a better price online before you order from us, we will match the competitor's price and give you an extra $10 for orders over $200 and $5 for orders under $200.
We guarantee a low price after your purchase...
If you find an online store that offers a better price than us within one month of your purchase, you may submit a claim to 4X Buyer Protection. They will reimburse you up to $500. You should have received an email after your purchase that allowed you to 'opt in' to be eligible for Buyer Protection. Please click "more info" on the "Price Match Guarantee" box at the bottom of this page to read more about this service. To submit a claim, please refer back to the email from 4X Buyer Protection.
Because we are a for-profit business, we may refuse to offer a price match in which we incur a loss. This is rare.
No Payments + No Interest if paid in full in 6 months on purchases of $99 or more. Select PayPal at checkout and pay with PayPal credit.
In addition to PayPal and Direct Debit, we also offer payment via Amazon Payments. You can now easily pay using your Amazon.com account login.
Apple Pay is a mobile payment and digital wallet service by AppleInc. that lets users make payments using the iPhone 6, 6 Plus, and later, Apple Watch-compatible devices (iPhone 5 and later models), iPad Air 2, iPad Pro and iPad Mini 3 and later.