As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for shipment we will submit the order for processing and arrange shipment. Please see current estimated lead times on the product page for each product.
***We cannot change the shipping address after the order is placed.***
Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order (i.e., Timber Grow Lights, ChilLED Tech, Trimmers, etc). We will send you tracking information as soon as it is available. If a week has gone by and you do not have tracking information yet, please reach out to us.
We are based in Portland, Oregon with warehouses nationwide. We offer FREE shipping on most products in the lower 48 states (sometimes to HI and AK, too) via FedEx, UPS, USPS or other major couriers (product/brand dependent). Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method and we will get you a quote.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes in some cases. We recommend using a street/residential address instead.
Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Most quotes can be obtained at checkout. If not, please email us to receive a shipping quote for lights shipped outside of the USA. You may also place an order on our online store for items that require a quote and we will notify you via email on the exact shipping costs.
Some items/brands can be shipped for free.
Items shipped internationally from the USA may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not LED Grow Lights Depot.
If you need to cancel your order, we recommend reaching out to us ASAP. We charge a 2.9% (credit card), 3.5% (PayPal/Venmo), 4.0% (PayPal International), 4.1% (American Express), or 6.5% (Shop Pay Installments or Sezzle) order cancellation fee after the order was received. We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, sometimes the cancellation request may not reach the warehouse in time before the product ships. Once the item has been arranged to ship or has shipped, the package will be treated like a 'return' and is subject to ship-back fees and restocking fees. If you purchased 'Route Package Protection', this can not be refunded after the order has shipped.
All EZTrim orders are final and non-refundable or returnable.
See our full Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. A 5-35% restocking fee (brand dependent) may apply for returns within the dates of the return policy. Reach out to us for exact return instructions and restocking fees for the item(s) that you purchased since these vary by brand. 'Route Package Protection' cannot be refunded if an item is returned en route or after you receive it.
If you have any questions or would like to check the availability of an item, you may email us here or call us at (888) 611-9305. Thank you for shopping with us.
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