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As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 5 business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Insurance: All shipped items are insured up to $500 when you 'opt-in' for 4X Buyer Protection. An email is/was sent to you after the purchase that allows you to activate this FREE service. To read the terms and conditions please visit 4X buyer Protection and click on the 'more info' button under Shipping Insurance at the bottom of the page. To submit a claim, please see the original email from 4X Buyer Protection that was sent to you after your purchase.
We offer FREE shipping in the USA via FedEx, UPS, or USPS. Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes, except when shipped via UPS.
Free shipping is not available on products that require a quote (e.g. Cloudponics GroBox). Timber LED grow lights require a shipping quote, as well.
Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Please email us to receive a shipping quote for lights shipped outside of the U.S. You may also place an order on our online store and shipping charges will be calculated and an invoice emailed to you to cover these charges. Some products, such as Mars Hydro, are stocked in Canada, the EU, UK, and Australia and ship from those countries for free and duty/tax free.
Optic LED products ship FREE worldwide (to any country).
Items shipped internationally from the US may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not LED Grow Lights Depot.
We offer HASSLE-FREE return shipping in the U.S. if you are not 100% satisfied for any reason. Many brands have a 90-day return policy. See our full Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. A 10-20% restocking fee (depending on brand) may apply for returns within the dates of the return policy.
Items sold and/or advertised on our website from Amazon.com or other third party sites are not subject to our policies.