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As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order (i.e., Timber Grow Lights, Trimmers, etc). We will send you tracking information as soon as it is available. If you do not receive tracking info within 7 business days of your order, feel free to follow up with us via email by responding to any of the emails that we sent you.
We are based in Portland, Oregon with warehouses nationwide. We offer FREE shipping in the lower 48 states (sometimes to HI and AK, too) via FedEx, UPS, USPS or other major couriers (product/brand dependent). Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes, except when shipped via UPS.
Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. Most quotes can be obtained at checkout. If not, please email us to receive a shipping quote for lights shipped outside of the USA. You may also place an order on our online store for items that require a quote and we will notify you via email on the exact shipping costs.
Some items/brands can be shipped for free.
Items shipped internationally from the USA may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not LED Grow Lights Depot.
If you wish to cancel and order between the time of order placement and when it ships out, you may do so. However, up to a 20% order cancellation charge will be deducted from your payment. If your order has already shipped, and you want to cancel the order, the order will be treated like a return (see return policy link below). All sales are final for EZTrim products (no refunds).
We offer hassle-free return shipping in the U.S. if you are not 100% satisfied for any reason. Many brands have a 90-day return policy. See our full Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. A 5-25% restocking fee (brand dependent) may apply for returns within the dates of the return policy.
If you have any questions or would like to check the availability of an item, you may email us here or call us at (1) 971-266-0352. Thank you for shopping with us.